Information systems (IS)/Information technology(IT) has become an
essential part and a major resource of the organization. IS/IT is a
major resource that can radically affect the structure of an
organisation, the way it serves customers, and the way it helps people
in organisations to communicate both internally and externally, and the
way an organisation runs its business. Managing information and
information systems effectively and efficiently have become an essential
part of the life of 21st century managers. This book is about Managing
information and information systems and focuses on relationships between
information, information systems/information technology, people and
business. The impacts, roles, risks, challenges as well as emerging
trends of information systems will be an important element of the book.
At the same time, many strategic and contemporary uses of information
systems such as implementing enterprise planning systems for improving
internal operation, adopting customer relationship management systems
and supply chain management systems to enhance relations with customers
and suppliers/partners respectively, and establishing knowledge
management systems for better managing organizational knowledge
resources as well as using different information systems for supporting
managers' decision making in all levels will be an integral part of the
book. In addition, essential and critical information systems management
skills including using information systems for competitive advantages,
planning and evaluating information systems, system development &
implementing information systems, and managing information systems
operations will be a critical part of the book.
