How to Resolve the Really Hard Problems
Every manager makes tough calls--it comes with the job. And the hardest
decisions are the "gray areas"--situations where you and your team have
worked hard to find an answer, you've done the best analysis you can,
and you still don't know what to do. But you have to make a decision.
You have to choose, commit, act, and live with the consequences and
persuade others to follow your lead. Gray areas test your skills as a
manager, your judgment, and even your humanity. How do you get these
decisions right?
In Managing in the Gray, Joseph Badaracco offers a powerful,
practical, and even radical way to resolve these problems. Picking up
where conventional tools of analysis leave off, this book provides
tools for judgment in the form of five revealing questions. Asking
yourself these five questions provides a simple yet profound way to
broaden your thinking, sharpen your judgment, and develop a fresh
perspective. What makes these questions so valuable is that they have
truly stood the test of time--they've guided countless men and women,
across many centuries and cultures, to resolve the hardest questions of
work, responsibility, and life.
You can use the five-question framework on your own or with others on
your team to help you cut through complexities, understand critical
trade-offs, and develop workable solutions for even the grayest
issues.
