A framework for better management practice The transition from
individual contributor to manager is arguably the hardest career change
to make. It can be overwhelming, and there is plenty of bad advice
around that will only make things worse. The process is often
unpredictable, chaotic and unstructured. But what if new managers had a
framework to plan their personal and professional progress? Thanks to
the innovative approach in this book, they now do. Engage the key
stakeholders In Managing in a Service-Focused World, Roger K. Williams
adapts tried and trusted principles of IT service management (ITSM) into
a framework for personal and professional development. He treats
management as a service, presenting the idea that the effectiveness of a
manager is best judged by the views of the key stakeholders: the manager
themselves, their team, their leaders and their customers. Put the ideas
into action right away The book lets you quickly appreciate and apply
the ideas in a way that engages staff at all levels and gives tangible
benefits to all stakeholders. It takes its examples from IT service
management, but the clear and direct style means that managers in any
industry can understand and implement the ideas. With this book, you
can: - create a personal development plan that will help you improve
your management skills; - understand how to work with your team to get
keep them engaged and working effectively; - increase your own
professional standing; - work better with customers and external
stakeholders, resulting in better, mutually beneficial relationships.
Read this book and transform your management career with the principles
of ITSM About the Author Roger K. Williams has spent over 20 years in
retail, more than 18 years in IT and in excess of 12 years in leadership
roles at Fortune 50 companies. He has also earned numerous
certifications, including ITIL(R) Expert, PMP, COBIT(R) 5 Foundation,
HDI Support Center Manager, ISO20000 Foundation and Toastmasters
Advanced Communicator Bronze. He has spoken at international conferences
and panel sessions on ITSM and navigating the future of computing. His
writings on managing attention and harnessing technology trends at the
RogertheITSMGuy blog and on Google+ have garnered praise from a diverse
audience.
