This book describes a conceptual management system derived from the
Business and Technology Relationship Model (BTRM). The BTRM describes
the relationship between business and technology and provides simple
definitions for service quality, alignment, agility, and governance. It
explains our problems with traditional methods, democratizes the
management and governance of enterprise technologies, and is suitable
for introducing process automation. This book describes in detail how
the BTRM, combined with a focus on value creation and value delivery,
will enable continuous change, in the context of current, emerging and
future technologies. It illustrates the potential for real-time insight
and control not previously considered and provides a wide range of
information to plan an implementation, understand where AI can be
applied, and its importance in the world of self-managing systems.
The topic of this book is particularly relevant for business managers,
business technology managers and technology service providers.