This text focuses on HUMAN RESOURCES MANAGEMENT & SUPERVISION topics. It
includes essential content plus learning activities, case studies,
professional profiles, research topics and more that support course
objectives.
The text and exam are part of the ManageFirst Program(R)
from the National Restaurant Association (NRA). This edition is created
to teach restaurant and hospitality students the core competencies of
the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant
Management is a job task analysis created with the input and validation
of the industry that clearly indicates what a restaurant management
professional must know in order to effectively and efficiently run a
safe and profitable operation. The ManageFirst Program training
program is based on a set of competencies defined by the restaurant,
hospitality and foodservice industry as those needed for success. This
competency-based program features 10 topics each with a textbook, online
exam prep for students, instructor resources, a certification exam,
certificate, and credential. The online exam prep for students is
available with each textbook and includes helpful learning modules on
test-taking strategies, practice tests for every chapter, a
comprehensive cumulative practice test, and more!
This textbook includes an exam answer sheet to be used with the
paper-and-pencil version of the ManageFirst certification exam.
