Underpinned by decades of research and application, Making Change
Work shows that the lynchpin that connects change initiatives and
their ultimate success is behavioural change. The book brings together
the ROI Institute's established methodology for aligning projects and
programmes to business needs and for evaluating impact and ROI with the
Turning Learning Into Action methodology developed by Emma Weber to
support learning transfer. It offers a step-by-step process that
partners with any business initiative requiring behavioural change,
providing the critical link bridging the knowledge and application. At
the heart of the methodology is a framework for reflective conversation,
ensuring accountability and aligning people to the desired outcomes.
Cutting through complex change theory, Making Change Work is a
'how to' guide, providing an end-to-end approach to solve the problem
that businesses have grappled with for so long from change projects that
don't deliver business impact. It includes real life case studies from
organizations such as BMW and the University of NSW Department of
Innovation on how organizations are using the framework to create
successful outcomes that are not just demonstrated but that are
delivered and measurable. It is ideal for any professional who is
embarking on any organizational initiative requiring change and
evaluation of the subsequent ROI, whether it is a learning initiative,
quality initiative or change initiative.
