Johanna Woydack

(Author)

Linguistic Ethnography of a Multilingual Call Center: London Calling (Softcover Reprint of the Original 1st 2019)Paperback - Softcover Reprint of the Original 1st 2019, 3 January 2019

Linguistic Ethnography of a Multilingual Call Center: London Calling (Softcover Reprint of the Original 1st 2019)
Qty
1
Turbo
Ships in 2 - 3 days
In Stock
Free Delivery
Cash on Delivery
15 Days
Free Returns
Secure Checkout
Buy More, Save More
Turbo Shipping
Part of Series
Communicating in Professions and Organizations
Print Length
214 pages
Language
English
Publisher
Palgrave MacMillan
Date Published
3 Jan 2019
ISBN-10
3030066398
ISBN-13
9783030066390

Description

This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of "the life of a calling script" from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology.

Product Details

Author:
Johanna Woydack
Book Edition:
Softcover Reprint of the Original 1st 2019
Book Format:
Paperback
Country of Origin:
NL
Date Published:
3 January 2019
Dimensions:
21.01 x 14.81 x 1.24 cm
ISBN-10:
3030066398
ISBN-13:
9783030066390
Language:
English
Location:
Cham
Pages:
214
Weight:
281.23 gm

Related Categories


Need Help?
+971 6 731 0280
support@gzb.ae

About UsContact UsPayment MethodsFAQsShipping PolicyRefund and ReturnTerms of UsePrivacy PolicyCookie Notice

VisaMastercardCash on Delivery

© 2024 White Lion General Trading LLC. All rights reserved.