Johanna Woydack

(Author)

Linguistic Ethnography of a Multilingual Call Center: London Calling (2019)Hardcover - 2019, 11 October 2018

Linguistic Ethnography of a Multilingual Call Center: London Calling (2019)
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Part of Series
Communicating in Professions and Organizations
Print Length
214 pages
Language
English
Publisher
Palgrave MacMillan
Date Published
11 Oct 2018
ISBN-10
3319933221
ISBN-13
9783319933221

Description

This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of "the life of a calling script" from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology.

Product Details

Author:
Johanna Woydack
Book Edition:
2019
Book Format:
Hardcover
Country of Origin:
NL
Date Published:
11 October 2018
Dimensions:
21.01 x 14.81 x 1.42 cm
ISBN-10:
3319933221
ISBN-13:
9783319933221
Language:
English
Location:
Cham
Pages:
214
Weight:
426.38 gm

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