John Ragsdale

(Author)

Lessons Unlearned: 25 Years in Customer ServiceHardcover, 1 March 2012

Lessons Unlearned: 25 Years in Customer Service
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Print Length
150 pages
Language
English
Publisher
Point B Inc
Date Published
1 Mar 2012
ISBN-10
0984213066
ISBN-13
9780984213061

Description

Customer service is of particular importance in the technology industry; customers rely on technical support services when they have a problem with a piece of hardware, software, or a consumer device. The current darling of the technology industry is Apple, and you don't have to go farther than the Genius Bar at your local Apple Store to see how Apple approaches customer service, creating a fantastic customer experience that ensures rabid fans. Most people think of customer service as a department, but customer service is also a technology industry all on its own. This book gives an insider's view of the customer service industry, providing insight for those battling mediocre service every day. If you understand the tools, vocabulary, and metrics that power customer service, you can definitely demand better service from your providers. For those already working in customer service, this book will provide you with some new best practices, worst practices to avoid, and maybe even a laugh or two along the way.

Product Details

Author:
John Ragsdale
Book Format:
Hardcover
Country of Origin:
US
Date Published:
1 March 2012
Dimensions:
22.86 x 15.49 x 1.78 cm
ISBN-10:
0984213066
ISBN-13:
9780984213061
Language:
English
Location:
San Diego, CA
Pages:
150
Publisher:
Weight:
417.3 gm

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