Leading Healthcare Cultures: How Human Capital Drives Financial PerformancePaperback, 1 December 2008

Does your organization have clearly articulated values? Are you focusing on your people as much as your profits?

A values-based culture emphasizes the important role that human capital--the collective contributions of an organization's employees--plays in long-term financial and operational success. Learn how to leverage both human and financial capital to improve employee and patient satisfaction, physician relationships, and profitability.

Includes strategies for:

Integrating your finance department into the culture of your organization Breaking down the silos that exist between departments Involving the medical staff to build a culture designed to improve physician-hospital relations Uniting the team by openly sharing information and promoting shared accountability Focusing on organizational values as the foundation for the budgeting process Measuring, analyzing, evaluating, and reporting human capital data Creating a "Chief People Officer" charged with leading all human capital activities

Also includes self-reflection questions to help you determine the next steps for your organization.