Leadership and engagement expert Mark C. Crowley shows how trading in
the old business playbook for heart-led leadership strategies will
create purpose-driven, dedicated employees and higher levels of
performance. Revised and updated to address the needs of those managing
Gen Z and millennial employees in addition to the latest global research
on employee engagement.
In this thoroughly revised and updated edition of his now classic
book, visionary Mark C. Crowley provides the roadmap workplace leaders
the world over are seeking: How to most successfully and sustainably
inspire and manage other human beings in the post-pandemic era.
***- Nearly 50 million workers quit their jobs in the U.S. alone in
2021--a record number likely to be exceeded in 2022.
- While we might imagine that an opportunity to earn greater pay is the
key driver of this "Great Resignation," research shows two-thirds of the
reasons people leave jobs boil down to issues related to their
engagement and overall well-being.
- More specifically, people quit when they feel they aren't valued,
respected, appreciated, coached--or cared about personally--by their
manager and organization.
- Thanks in large part to the COVID pandemic and a global reset of what
matters most to people in their lives, human beings have profoundly
evolved in what they need and want in exchange for their work.
- Consequently, a radical change in employee expectations demands that
organizations and managers rapidly pivot by embracing leadership
practices that match the moment.
- The remedy to the Great Resignation is to adopt more humane ways of
managing people knowing they inherently lead to infinitely greater
engagement not to mention optimal employee performance.
- In this new and updated version of his seminal and visionary book,
Mark C. Crowley draws upon emerging medical and other scientific
discoveries which prove it's the heart, not the mind, that drives human
motivation and achievement.
- While we've long been led to believe that human beings are essentially
rational beings, new research shows that feelings and emotions far more
often motivate human behavior and what people care about most and commit
themselves to in their lives.
- In light of this breakthrough understanding, it's become incumbent
upon workplace managers to pay great attention to their employees'
emotional experience at work--far greater attention than any of us ever
believed necessary.
- Ironically, most of us were told the heart has no place in workplace
management. In fact, most of us were taught that the heart acts like
Kryptonite in leadership: it inherently undermines a manager's
effectiveness - and lowers performance.
- What makes this book so remarkable is that it brilliantly contradicts
all those traditional beliefs and proves why people naturally and
instinctively respond to managers who care about them personally and
support their deep human needs.
- To be absolutely clear, there's nothing soft or weak about the Lead
From The Heart philosophy. Instead, it represents the future of
workplace management and a roadmap to driving uncommon engagement,
productivity and profitability when organizations around the world are
wanting it most.
- Rich with inspiring stories and illuminating research, this book
proves that when you lead people with a greater balance of mind and
heart, people naturally follow. And they also excel.