When your project is people-dependent, how do you get their buy in?
Attitudes and behavior are the biggest barriers to making changes within
organizations. IT process implementation is no different. How do you do
it? What is the key? What are the pitfalls? Meet Chris. Chris is
assigned a seemingly impossible task - a problem that many previous
project managers couldn't fix. Will Chris go their way and be 'given the
opportunity to be more successful elsewhere' - or achieve the objectives
and impress the company leadership? For this project to be successful,
Chris needs to change the way colleagues and superiors approach the
problem. Learn from the successes - and mistakes - as you join in the
search for workable solutions and attempts to bring colleagues and
superiors on board. This innovative work of fiction demonstrates how
ITIL best practice can ensure the success of your IT process
implementation projects. Based on real-life up-to-date situations, it
offers vital strategies to implement the most important aspects of ITIL
into your business and to tailor them to your organization's particular
needs. About the author Daniel McLean has worked in IT for more than 20
years, and for more than ten years has been designing, implementing and
operating processes to support ITSM. His work focuses on bringing the
best practices from the ITSM Standards into practical operational
processes that are tailored to the needs of the particular organization.
Daniel has developed and delivered customized ITIL courseware to a
number of organizations and was a peer reviewer during the development
of the OGC ITIL v3 Service Strategy element of the ITIL framework. He
holds many honors in IT and related areas. This book will transform your
ITIL management processes!
