The award-winning book that gives readers a method for handling the
increasingly-outrageous behavior of narcissists and high-conflict people
at work.
Increasingly, high-conflict people--especially narcissists and
bullies--are showing up in the workplace. It's All Your Fault at Work!
addresses ways of managing the behavior of high-conflict people (HCP).
Based on Bill Eddy's high-conflict personality theory, the book explains
how to recognize predictable patterns of behavior and illustrates with
over a dozen examples the simple four-step C.A.R.S. method to calm the
HCP, analyze options, respond to hostility, and set limits on extreme
behavior.
"This book belongs in every leader's library. Although I believe
there's a pearl of good in everyone, some people's pearl is hard to
find. You may not be able to change a high conflict personality, but by
using Bill Eddy's and Georgi DiStefano's techniques, you'll be able to
keep the focus on solutions rather than arguments."
--Ken Blanchard, coauthor of The One Minute Manager(R) and
Leading at a Higher Level