In the world of international IT Service Management the previous
editions of this book have acquired an excellent reputation as guidance
on the topic of ITIL. Over the years this authoritative guide has earned
its place on the bookshelves and in the briefcases of industry experts
as they implement best practices within their organizations. This
revised edition is based on ITIL 2011 Edition. It is written in the same
concise way as the previous editions and covering all the facts. Readers
will find that this title succinctly covers the key aspects of ITIL 2011
Edition. It is endorsed by AXELOS, the official ITIL Accreditor. The
ITIL Lifecycle is fully covered. In addition there is much attention to
the 26 IT Service Management processes and 4 Functions. These are
described in detail. This means that it is easy for all readers to
access and grasp the concepts of processes and functions that are so
pivotal to many service management day-to-day operations. This title
covers the following: - Introduction to the Service Lifecycle -
Lifecycle phase: Service Strategy - Lifecycle phase: Service Design -
Lifecycle phase: Service Transition - Lifecycle phase: Service
Operation - Lifecycle phase: Continual Service Improvement New, compared
with the previous edition on ITIL V3, are the processes for Strategy
Management and Business Relationship Management. Also the other new and
revised concepts of ITIL are covered in this book.A classic story of the
. . .
