Taking you through the ITIL Foundation exam and beyond. ITIL is the best
practice methodology for IT Service Management, developed by the UK
government and globally adopted in both the public and private sectors.
ITIL Lifecycle Essentials covers all of the vital material required for
the entry-level ITIL Foundation Certificate, which gives candidates a
comprehensive overview of the key elements, concepts and terminology
used in the ITIL service lifecycle. The essential link between your ITIL
qualification and the real-world. More than just a guide to help you
pass an exam, this book also provides practical guidance for when newly
qualified practitioners enter the real-world. By addressing processes
and concepts not covered in the syllabus, this book guides practitioners
as they go beyond Foundation level. It features practical tips on using
service management, and for each process the author adds to the theory
with lessons from her own real-world experience. ITIL Lifecycle
Essentials is ideal for self-study candidates, training delegates and V2
Foundation Certificate holders who have not yet taken the upgraded exam.
Project managers looking to broaden their qualifications will find it a
helpful companion to their studies and a practical aid for their
professional development. Contractors or consultants with limited study
time will also find this book essential to their part-time education. A
perfect companion before, during and after your ITIL education. Claire
Agutter has held a number of operational, consulting and implementation
roles, giving her real-world, practical experience of ITIL. Since 2007
she has been an ITIL principal lecturer and has been involved in exam
panels for ITIL V2 and V3. She has also provided online ITIL training to
hundreds of successful Foundation delegates.
