John Sansbury

(Author)

IT Service Management: Support for your ITSM Foundation examPaperback, 21 March 2016

IT Service Management: Support for your ITSM Foundation exam
Qty
1
Turbo
Ships in 2 - 3 days
Only 2 left
Free Delivery
Cash on Delivery
15 Days
Free Returns
Secure Checkout
Buy More, Save More
Print Length
226 pages
Language
English
Publisher
BCS, the Chartered Institute for IT
Date Published
21 Mar 2016
ISBN-10
1780173180
ISBN-13
9781780173184

Description

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their collective, extensive service management experience, the authors of this book walk you through essential concepts including the service lifecycle, processes, functions and roles and illustrate these with real-life examples. With this book you'll quickly gain understanding of the basic principles, terminology and benefits of service management.-- 'The no-nonsense approach of this book appeals to me. Straight-shooting description, examples and advice from experienced guys.' Rob England, The IT Skeptic (review of previous edition)-- 'This is absolutely a valuable source of information.' Erkan Karagulmez, SAP Consultant, CGI Belgium (review of previous edition)

Product Details

Authors:
John SansburyErnest BrewsterAidan Lawes
Book Format:
Paperback
Country of Origin:
GB
Date Published:
21 March 2016
Dimensions:
24.41 x 16.99 x 1.22 cm
ISBN-10:
1780173180
ISBN-13:
9781780173184
Language:
English
Location:
Swindon
Pages:
226
Weight:
367.41 gm

Related Categories


Need Help?
+971 6 731 0280
support@gzb.ae

About UsContact UsPayment MethodsFAQsShipping PolicyRefund and ReturnTerms of UsePrivacy PolicyCookie Notice

VisaMastercardCash on Delivery

© 2024 White Lion General Trading LLC. All rights reserved.