TO QUALITY CONTROL 3A CORPORATION Originally printed in Japan as
"Dai-3-pan Hinshitsu Kanri Nyumon" (Introduction to Quality Control 3rd
Edition) by Kaoru Ishikawa. (c)Kaoru Ishikawa 1989, published by JUSE
Press Ltd. Softcover reprint of the hardcover 1st edition 1989
Distributed outside Japan and North America by: CHAPMAN & HALL 2 -6
Boundary Row, London SEl 8HN, UK. ISBN-13: 978-94-011-7690-3 e-ISBN-13:
978-94-011-7688-0 DOl: 10. 1007/978-94-011-7688-0 All rights reserved.
No part of this book may be reproduced in any form or by any means,
without permission in writing from the publisher. First Printing . . . .
. October 1990 Translated by J. H. Loftus Contents Preface XVII
Acknowledgment XIX CHAPTER 1 WHAT IS QUALITY CONTROL? 1 1. 1 What is
Quality Control? 1 1. 1. 1 The Definition of Quality Control 1. 1. 2
Some Misunderstandings about Quality Control and Total Quality
Control 1. 1. 3 The Benefits of Companywide Quality Control 1. 2 The
History and Current Status of Quality Control 7 1. 3 Advances in Quality
Assurance 13 1. 4 What is Quality? 15 1. 4. 1 Quality to Satisfy the
Consumer 1. 4. 2 True Quality Characteristics and Substitute
Characteristics; Product Research 1. 4. 3 Quality Analysis and Product
Research 1. 4. 4 Clarifying Definitions Concerning Quality 1. 4. 5 What
are Good Quality and Good Products? 1. 5 What is Control? 36 1. 5. 1 The
Old-Fashioned Approach to Control 1. 5. 2 Control Methods and
Philosophy 1. 5. 3 Action for Recurrence Prevention ("Permanent Fix") 1.
