Healthcare quality can be a daunting subject, with its maze of
regulatory requirements and plethora of approaches. Introduction to
Healthcare Quality Management makes the topic approachable. It explains
the fundamental principles and techniques of quality management in
sufficient depth for readers to begin applying them, at an introductory
level that does not overwhelm them. This updated fourth edition includes
a new chapter that addresses the problem of stalled or failed
improvement projects. Many case examples are included in the chapter to
illustrate common causes of project failures together with guidance for
achieving success. It also discusses how measurement systems can
reinforce and sustain performance improvement. The sidebars,
definitions, and references sprinkled throughout the chapters have been
updated and expanded. Concise summaries and relatable examples from
clinical, operational, and administrative settings have also been
included. This updated edition of Introduction to Healthcare Quality
Management is an invaluable resource that helps readers understand and
apply the many complex elements of quality management in healthcare.
