In this age of e-business, there is an increasing over-reliance on
electronic communication and insufficient attention paid to the
management of face-to-face relationships. In this fascinating text, John
Hayes addresses this significant workplace issue by examining the nature
of interpersonal skill: the goal-directed behaviours used in
face-to-face interactions in order to achieve desired outcomes. He
argues that interpersonal competence is a key managerial skill which can
distinguish the successful from the unsuccessful.
Providing a clearly structured and comprehensive overview of the
interpersonal skills essential for effective functioning at work, this
book presents a micro-skills approach to development that can be used to
improve interpersonal competence, as well as explaining, through the use
of illustrations and practical examples, how to read the actual or
potential behaviour of those around us. This knowledge can then be used
to guide the way in which we relate to others as we learn to manage our
relationships more effectively.
This book will be ideal for practising managers and students of business
and management studies and psychology. The skills it promotes make it of
great value for those in a wide range of professions (including
teachers, doctors, nurses, social workers and police officers) in their
everyday working environment.
