While many healthcare administrators and leaders are consumed with data,
statistics, and day-to-day operations, it is the personal stories that
are often the catalyst for immediate action in the world of healthcare.
Inspired to Change presents stories of patient care--both
heartbreaking and uplifting--and details the reality and impact of those
experiences. The perspectives--written by patients, family members, and
professional caregivers alike--describe the stress of illness, the leap
of faith required in trusting the provider team, and the frustrations of
accepting that breakdowns in care sometimes occur. Viewing healthcare
from these vantage points reveals that the gaps in patient care are
caused by a variety of factors, including poor hand-offs,
miscommunication, and the expectations of patients and families as they
navigate among the siloes within the system. And yet, as illustrated in
many of the stories, patient care is beginning to change for the better.
Story themes include:
Reflections of regret The importance of recognizing patients and
families as active partners in their care Lessons that were learned--and
lessons that need to be taught--by and about being a family member, a
patient, an administrator, and a physician Staff who went above and
beyond to provide an exceptional experience for patients and their
families
Inspired to Change focuses on why patient- and family-centered care is
important and how professional caregivers must embrace this approach to
improve clinical outcomes and the patient and family experience. Each
chapter begins with a synopsis of opportunities for improvement that can
help transform and redesign the healthcare delivery model of the future.
Each chapter concludes with lessons learned, useful resources, and
recommended reading for improving the delivery of patient care.
