Real Learning Happens as You Work! Implement performance support to
increase and accelerate employee performance.
"It is a book that will become dog-eared from use as it is both a
narrative and a reference. Valuable now, and over time; it is worth
every cent of the $30 cover price. It is easy to read, and easy to
fillet for the right information just when you need it. The book comes
at a really important juncture in the trajectory of corporate learning
and highlights the importance of learning in the workflow. It is the
right book, at the right time, in the right way."
--Nigel Paine, MD NigelPaine.com Ltd
"Innovative Performance Support significantly moves the learning
revolution to the next level. It is the workplace, and the work itself,
where performance support will make its mark, and Gottfredson and Mosher
are the trailblazers."
--Marc J. Rosenberg, Marc Rosenberg and Associates
Research shows that 80 percent of learning in the workplace occurs on
the job, rather than in formal training sessions.
Innovative Performance Support offers you a concise and comprehensive
overview of performance support (PS) practices--ongoing, job-specific
resources that ensure employees perform effectively on the job. From
free, open-source applications like blogs and wikis to sophisticated new
system software, this guide will help you implement the right PS
strategy for your team.
Innovative Performance Support:
- Saves the investment in formal training and increases productivity
- Reduces the learning time required to achieve successful performance
- Supplements or replaces existing training programs
- Cuts down on the use of help desks and other traditional in-house
support functions
Conrad A. Gottfredson and Bob Mosher break down the hows and whys of
applying PS solutions to replace the patchwork of existing training
programs that you might be using now. They show how leading firms deploy
PS solutions to reduce costs, retain talent, and increase productivity
and efficiency.
