Human-centredness: A Challenge to Post-industrial Europe? The key power
in industrial society has been linked to the possession of capital and
factory. In the "information society" it could be rather different. If
one accepts that that the key power in the information society will be
linked not so much to the ownership of information but to human
creativity nourished by that information, the productive force of today
and tomorrow, could be more and more the human brain. Making use of
one's intelligence is always accompanied by positive emotion, which in
turn further activates the intelligence. But, unfortunately, under
present conditions workers of all levels live in fear, anxiety and
stress rather than desire and motivation. The question of "basic human
ecology" (quality of life) is, therefore, a major strategic factor. It
is precisely the opposite to the mechanisms of exclusion that currently
dominate our society: exclusion of young people through joblessness -
but also exclusion through technology, as with the helplessness of older
people or the poorly educated confronted with ticket dispensing machines
or other automats. This is not idle theorizing, it corresponds to
concrete facts. It is, for example, how some observers interpret the
crisis at IBM. Because its programs were less 'human-friendly', it was
shaken to its foundations by Apple and Microsof- though it seems since
to have learnt its lesson.