In this paper I present a description of the theory of impulse balance.
This theory predicts a mixed strategy for every player in an arbitrary
n-person game in normal form. However, this mixed strategy is not
interpreted as the result of a process of rational deliberation, but
rather the behavioral distribution of pure strategies in a long section
of a supergame of the normal form game. In a business problem not
directly treatable by impulse balance the theory can be applied
nevertheless with the help of an additional criterion 70% correct long
term predictions of the future distribution of decision behavior were
obtained in the evaluation of first experiements.