This book documents the outcomes of a study designed to explore ways of
increasing resilience in a complex city system against disasters by
focusing on the transportation system in London. A survey was undertaken
comprising interviews with upper level decision makers as well as
questionnaires to personnel in the field and the general public. The
results of this survey are presented, together with a brief description
of the past and current situation in the city with respect to
transportation, flood risk and other vulnerabilities. The sources of
problems in responding adequately to disasters are analyzed and
important lessons drawn. In particular, it is explained how failures
derive from insistence upon the application of written plans in
preference over redefinition of strategies and priorities and how
flexible systems represent a better approach to crisis situations. The
book will be of interest to all who are concerned with disaster planning
and management and the societal response to disasters.