This book, the second of two volumes, uses a framework of philosophical
anthropology, and the concepts of humanistic leadership and humanistic
management, to explore the value of work in the hospitality and tourism
industry. It presents robust theoretical and practical implications for
professionalism and excellence at work.
Following on the first volume's focus on the personal dimension of
hospitality, this volume explores hospitality from a viewpoint that goes
beyond the individual, first situating hospitality within culture, then
engaging its internal and external customers and finally integrating
issues like vulnerability, sustainability, social responsibility, and
industry resilience in the face of the pandemic.
These volumes will be of use to academics and practitioners in the
fields of hospitality and tourism management, humanistic and
transformational leadership, corporate social responsibility, human
resource management, customer service, and workplace spirituality.