The unprecedented events of 2020 exposed many of the hidden flaws in the
healthcare system that harm not only patients but also healthcare
employees and their well-being. Anti-racism movements demanded that
healthcare organizations reframe their diversity and inclusion
initiatives. The COVID-19 pandemic forced systems to respond to worker
strain, stress, and burnout. These events and others have reinforced the
need for a dynamic and constantly evolving approach to human resources
in healthcare. Human Resources in Healthcare: Managing for Success
addresses the key realities and trends in healthcare human relations.
The topics explored provide readers with a solid foundation for working
effectively with people in healthcare organizations. The book's aim is
to equip managers with the conflict management and problem-solving
skills necessary to apply sound human resources policies. This fifth
edition includes three new chapters based on recent developments. One
explores burnout and worker well-being in the changing healthcare
landscape and in the face of a pandemic. Another focuses on diversity,
inclusion, and belonging, offering problem-based cases and a tool for
diversity strategy development. The third addresses worker retention, as
millennials and Generation Z become a larger share of the workforce.
Other changes in this edition include: updates on the increasing use of
technology and its effect on the employer-employee relationship;
vignettes in each chapter that challenge students with difficult ethical
dilemmas; human resources metrics that support a diversity strategy and
effectiveness in retention and hiring; and expanded instructor resources
that include teaching notes for ethical scenarios and discussion
questions. Recognizing change in the healthcare workforce is only the
first step. This book elevates managers to the next step: expertly
adapting and succeeding in the face of change.
