The author argues that the roles of human resource professionals must be
redefined to meet the competitive challenges organizations face today
and into the future. He provides a framework that identifies four
distinct roles of human resource professionals: strategic player,
administrative expert, employee champion, and change agent. He includes
many examples to demonstrate that human resource professionals must
operate in all four areas simultaneously in order to contribute fully.
He urges a shift of these professionals' mentality from "what I do" to
"what I deliver" and makes specific recommendations for how individuals
in human resources can partner with line managers to make organizations
more competitive.