Organizations are under pressure to build and sustain competitive
advantage with and through people. For that reason, managers continue to
demand results from workers and look for as many ways as possible to
increase productivity and decrease the costs of doing business. Human
performance improvement (HPI) is a systematic approach to securing
better performance from people.
This book provides a thorough overview of the theory and practice of
HPI, looking at the long-term action plan and specific interventions
that can improve productivity and address performance problems. This new
edition provides up-to-date references and sources, examines the
manager's role in HPI in more detail than previous editions, and
explores how to build on human performance improvement strengths and
opportunities. Written by a group of highly respected authors in the
field, this book will show you how to discover and analyze performance
gaps, plan for future improvements in human performance, and design and
develop cost-effective interventions to close performance gaps.
HPI is not a tool reserved exclusively for training and development
practitioners, human resource specialists, or external consultants.
Almost anyone can use it, including managers, supervisors, and even
employees, making this book vital reading for anyone looking to improve
human performance.
