Updated to meet today's business needs and reflect the use of current
technology, this book presents approximately 75 model letters that
demonstrate correct formats and modes of expression used in business
correspondence. Categories include credit applications, letters of
inquiry, orders of goods and services, formal business announcements,
letters of recommendation, letters dealing with complaints and claims,
in-house correspondence, news releases, sales letters as used by direct
marketers, and more. This book also features examples of different
letter formatting styles as well as sections on e-mail correspondence
and effective presentation of Internet résumés.