Twenty case studies explaining how to gently deliver a range of life's
most awkward messages while causing minimal harm.
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Life constantly requires us to give other people some hugely awkward
messages: that we don't love them anymore; that we do love them (though
we're not meant to); that they smell a bit; that they're fired; that
we're furious with them (though we adore them) or that their music is
too loud...
Often, out of embarrassment, we just stay quiet. Occasionally we
explode. And typically, we stumble about, looking for the right words -
dreading that we didn't find them and thereby causing more hurt than we
should.
This is a book to help us locate the best possible words to get across a
range of life's most difficult messages. With twenty case studies drawn
from relationships, friendships, work, our families, and social
situations, we are gently shown what we might - in an ideal world - find
ourselves saying to make our intentions known while causing minimal
harm. We are guided, among other topics, to how best to end a
relationship, how to make it up with a child, and how gently to let down
a friend who wants more.
We laugh, we recognize our troubles - and we're introduced to a range of
deeply empathetic ways to navigate some of our most acute social
dilemmas.
- GIFT: beautifully packaged in premium gift format.
- A PRACTICAL GUIDE: helpful advice on navigating a range of awkward
social situations, from the everyday to the unforeseen.
- PLAYFUL ILLUSTRATIONS: a fun, entertaining read.
- ENGAGING: case studies help demonstrate effective communication in
family, work, and relationships.
- SOCIAL-EMOTIONAL INTELLIGENCE: crucial tools for navigating social
situations with ease.
