Don't let problem people get to you!
Whether it's a manager who keeps moving the goal posts, an uncooperative
colleague, negative friend, or critical family member, some people are
just plain hard to get along with.
Often, your immediate response is to shrink or sulk, become defensive or
attack. But there are smarter moves to make when dealing with difficult
people. This book explains how to cope with a range of situations with
difficult people and to focus on what you can change.
This book will help you to:
- Understand what makes difficult people tick and how best to handle
them
- Learn ways to confidently stand up to others and resist the urge to
attack back
- Develop strategies to calmly navigate emotionally-charged situations
- Deal with all kinds of difficult people--hostile, manipulative and the
impossible
- Know when to choose your battles, and when to walk away
Why let someone else's bad attitude ruin your day? How to Deal With
Difficult People arms you with all the tools and tactics you need to
handle all kinds of people--to make your life less stressful and a great
deal easier.