The New York Times bestseller that provides a simple, proven
approach to improve accountability and the bottom line.
The economy crashes, the government misfires, businesses fail, leaders
don't lead, managers don't manage, and people don't follow through,
leaving us asking, How did that happen?
Surprises caused by a lack of personal accountability plague almost
every organization today, from the political arena to large and small
businesses. How Did That Happen? offers a proven way to eliminate
these nasty surprises, gain an unbeatable competitive edge, and enhance
performance by holding others accountable the positive, principled way.
As the experts on workplace accountability and the authors of The Oz
Principle, Roger Connors and Tom Smith tackle the next crucial step
everyone can take, whether working as a manager, supervisor, CEO, or
individual performer: creating greater accountability in all the people
on whom you depend.