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Prepare future hotel general managers to efficiently supervise and run
a midsize full-service hotel.
Hotel Operations Management provides an up-to-date and comprehensive
examination of all aspects of hotel administration from the viewpoint of
the hotel general manager. Detailed information addresses the operating
departments of a full-service hotel: Human Resources; Controller; The
Front Office; Housekeeping; Food and Beverage; Safety and Property
Security; Sales and Marketing; Accounting; and Facility Engineering and
Maintenance. In-depth discussions highlight the importance of human
resources in the labor-intensive hotel industry, franchising and
contract management of properties in an ever-decreasing "Mom and Pop"
segment, and hotel management in a global environment. Updated
throughout to ensure that readers have the latest information, the Third
Edition also includes new case studies, an entirely new chapter on guest
services, and new end-of-chapter questions. This accurate book will give
prospective hotel managers insight into all of the procedures effective
managers use to ensure their hotel¿'s--and their own--success.
