George Kohlrieser--an international leadership professor, consultant,
and veteran hostage negotiator--explains that it is only by openly
facing conflict that we can truly progress through the most difficult
business challenges. In this provocative book, he reveals how the proven
techniques and psychological insights used in hostage negotiation can be
applied successfully to any personal or business relationship. Step by
step, he outlines the seven key factors that anyone can use to remove
the blocks that stand in the way of resolving tough problems and shows
how business leaders, in particular, can develop and access the skills
they need to create trust and a positive mind-set in their companies.