"Reliability" has become a watchword in the business community.
Increasingly, it refers to anticipation and resilience organizations'
ability to plan for, absorb, and rebound from shocks. Across many
sectors and cases, the approach to improving reliability in primary
technical systems has been remarkably similar. Stakeholders assume that
improved reliability lies in better design and technology.
This book speaks to the severe limits of formal design and technology
relative to operational skills, experience, and knowledge. The debate
over the vulnerability of critical infrastructures has far too often
neglected the managerial dimension of public security and business
continuity. High Reliability Management is the first book about the
people who manage for high reliability, namely, those professionals who
provide critical services continuously and safely, even during peak
demand times or periods of stress.
The text draws on one of the most intensive studies of a critical
infrastructure within a high reliability framework. This longitudinal
analysis examines the California electrical gridone of the largest, most
complex, and economically important in the world. From this research
comes a new perspective on strategic balances in society, and practical
advice to researchers and professionals who confront reliability daily.
Visit highreligabilitymanagement.org.