Helping is a fundamental human activity, but it can also be a
frustrating one. All too often, to our bewilderment, our sincere offers
of help are resented, resisted, or refused--and we often react the same
way when people try to help us. Why is it so difficult to provide or
accept help? How can we make the whole process easier?
In this seminal book on the topic, corporate culture and organizational
development guru Ed Schein analyzes the social and psychological
dynamics common to all types of helping relationships, explains why help
is often not helpful, and shows what any would-be helpers must do to
ensure that their assistance is both welcomed and genuinely useful.
The moment of asking for and offering help is a delicate and complex
one, fraught with inequities and ambiguities. Schein helps us navigate
that moment so we avoid potential pitfalls, mitigate power imbalances,
and establish a solid foundation of trust. He identifies three roles a
helper can play, explaining which one is nearly always the best starting
point if we are to provide truly effective help. So that readers can
determine exactly what kind of help is needed, he describes an inquiry
process that puts the helper and the recipient on an equal footing.
These dynamics not only apply to all kinds of one-on-one helping in
personal and professional relationships, teaching, social work, and
medicine but also can be usefully applied to teamwork and to
organizational leadership.
Using examples from many types of relationships--doctors and patients,
consultants and clients, husbands and wives--Ed Schein offers a concise,
definitive analysis of what it takes to establish successful, mutually
satisfying helping relationships.
