Today's challenging healthcare landscape--with its complex web of
reimbursement systems, workforce challenges, and governmental
regulations--requires a platform for addressing issues and trends. Savvy
healthcare managers know how to integrate and deploy strategies to
produce significant operational improvements and increase effectiveness
throughout an entire healthcare enterprise.
Healthcare Operations Management explores the core principles of
effective organizational operations and explains how they can be used to
tackle healthcare-specific challenges, such as gaps in quality of care.
Through an integrated approach, the authors provide a basic
understanding of operations management and share strategies for applying
advanced process improvement programs, tools, and techniques in
healthcare.
This revised edition delves extensively into the role of technology in
healthcare operations improvement, exploring the use and impact of
digital approaches to care delivery and finance with an emphasis on big
data and advanced analytics. Other new or updated topics include:
- Waste reduction and cost management in the US healthcare system
- Quality management factors contributing to improvement processes
- Tools and techniques for successfully deploying Lean
- Changes that extend the supply chain beyond the walls of the hospital
or clinic
Most chapters begin with a vignette showcasing a real-world example
related to the chapter's concepts and conclude with discussion
questions. Integrating content featured throughout the book, the final
chapter outlines a model for continuous healthcare operations
improvement that introduces an algorithm for choosing and applying the
book's methods and strategies.
The US healthcare system is filled with opportunities for significant
operational improvements that can affect the delivery of patient care.
With the tools and techniques presented in this book, current and future
healthcare managers will be equipped to implement these
enhancements--and achieve operational excellence.
