How to successfully navigate and prevent conflict
From the publishers of the popular Strength Deployment Inventory, Have
a Nice Conflict follows one man's fight to rescue his sinking career.
Sales manager John Doyle would consider his career a success--he's his
company's top revenue driver, and his take-charge attitude gets the job
done. However, when he is passed over for promotion--again--after losing
two direct reports, who cite his abrasive style as their reason for
leaving, John is forced to reassess how he approaches his relationships.
With the help of Mac, an expert in the art of Relationship Awareness
Theory, John learns the three stages of conflict, and how he reacts in
each.
Once John recognizes his own values and trigger points, as well those of
other people, he becomes able to better navigate terse situations,
express his points in a way that resonates for other people, and even
avoid conflict altogether. Equipped with this new understanding of how
other people interpret and react to conflict, John soon finds all the
relationships in his life--both at work and at home--improving.
- Reveals a practical understanding of how conflict really works
- Shows how to recognize its initial stages of conflict, how to navigate
it better to diffuse a situation, and how to understand the values of
the other person to better frame your point for them
- Provides guidance for moving beyond conflict to enhance relationships
- Includes a five-step framework (anticipate, prevent, identify, manage,
and resolve) and tools for locating conflict triggers in ourselves and
others
Anyone can profit from the tools in this book to understand and take
control over conflict.
