This book is a practical guide to the evolving landscape of finance,
highlighting how it's changing our relationship with money and how
financial technology, together with macroeconomic and societal change,
is rewriting the story of how business is done in developing economies.
Financial services companies are trying to become more customer focused,
but struggling to help huge customer segments, particularly in
developing economies. Alternative financial models and tools are
emerging, which are being embraced by consumers and incumbents. In large
parts of the developing world, alternative services are leapfrogging
traditional finance, meaning more and more people have access to finance
without ever needing a bank.
Meanwhile, the barriers around financial services companies are
crumbling, as they become more reliant on integration with new providers
and alternative types of service. Financial products can no longer be
viewed in isolation, but as part of a service landscape that supports
how people do life. This means rethinking how our businesses are
designed, motivated and organised and letting go of the old ways of
thinking about supply and demand. With practical steps businesses and,
in particular, financial services organisations need to take to
participate in a global service ecosystem, this book will be of interest
to financial professionals who work in banking, financial technology and
development finance.
