This text is concerned with the increasingly important and problematic
area of financial exclusion, broadly defined as the inability and/or
reluctance of particular societal groups to access mainstream financial
services. This has emerged as a major international policy issue. There
is growing evidence that deregulation in developed financial sectors
improves financial inclusion for some societal groups (more products
become available to a bigger customer base), but may at the same time
exacerbate it for others (for example, by emphasizing greater customer
segmentation and more emphasis on risk-based pricing and 'value added').
In developing countries access to financial services is typically
limited and therefore providing wider access to such services can aid
financial and economic development. This is the first text to analyze
financial exclusion issues in different parts of the world and it covers
the various public and private sector mechanisms that have been advanced
to help eradicate this problem.