In explaining non-court dispute resolution processes and in managing the
mediation process carefully, mediators need awareness, empathy and a
high level of knowledge and skills.Lisa Parkinson's definitive mediation
textbook has been brought up to date to incorporate new developments in
Family Justice and in mediation theory and practice. It is an
authoritative and practical guide which not only explains the principles
and process of family mediation but also places it in the context of a
changing family justice system and its interaction with other
professionals and processes.The text is supplemented by appendices
containing key sample documentation.As such it remains the authoritative
book in its subject area and essential reading for all mediators.