This book explains why outsourcing facillity management strategy may
help organizations to save money. These four facility services can each
add specific valuesto the higher education sector. This study thus
focuses on the four FM outsourcing services of maintenance, cleaning,
security and catering, as they are supplied in Hong Kong's higher
education sector.
Before discussing client and service provider relationships or the
nature of their operational and management elements, it is important to
distinguish
between the two terms of 'contracting-out' and 'outsourcing'.
'Contracting-out'normally refers to those services that continue to be
provided in-house but have been directly contracted, whereas
'outsourcing' refers to services that continue to be procured from
external providers.
The purpose of this study is to investigate the outsourcing
relationships
between the clients and service providers in a key sector of Hong
Kong's
economy. Fully understanding these outsourcing relationships requires
taking a holistic view of the fundamental elements of outsourcing,
including thenature, services, strategies and the management of
relationships. Such an understanding also involves examining these
elements within appropriate
theoretical models.
