The purpose of this study is to investigate the outsourcing
relationships
between the clients and service providers in a key sector of Hong
Kong's
economy. Fully understanding these outsourcing relationships requires
taking
a holistic view of the fundamental elements of outsourcing, including
the
nature, services, strategies and the management of relationships. Such
an
understanding also involves examining these elements within
appropriate
theoretical models.In recent decades, integrated resource planning (the
main resources being people, property and technology) has become an
important part of FM. It is generally believed that the optimal use of
high-quality facilities can solvebusiness problems in the built and
human environment. To operate such facilities, outsourcing is now
prevalent in va Finally,
the local higher education sector has a large economic base with
strong
competition between universities and institutes. The selected
universities and
tertiary institutes have similar varieties of FM services, which are
offered by
different service providers in other institutes. This study thus
strongly
emphasises FM outsourcing strategies within various contracts, which is
one
of the variables of the model. Specific FM outsourcing contracts for
catering,
cleaning, security and maintenance are selected for examination.
