Expert Mediators: Overcoming Mediation Challenges in Workplace, Family, and Community ConflictsPaperback, 16 October 2014

To speed up the learning curve of mediation expertise, Jean Poitras and Susan Raines have benchmarked the mediation process in Expert Mediators. For each proposed strategy, this book discusses conditions under which each practice should be used as well as approaches to mitigate risks associated with using each strategy and technique.