Covering the most critical topics and strategies in the field,
Essentials of Operations Management provides business students with
the most up-to-date coverage of modern topics not always found in other
texts, such as human resources in operations, facility location, "green"
operations, and the balanced scorecard approach to operations. Author
Scott Young draws on his many years of teaching experience at both the
undergraduate and MBA level to provide the essential content necessary
for success in operations--in an affordable text.
Key Features
- Includes a complete chapter (Chapter 4) on managing the operations
workforce--an important topic for the well-rounded operations manager
- Applies "The Balanced Scorecard" approach to operations in Chapter 5,
introducing students to a performance measure that balances customer,
internal processes and learning and growth measures against
traditional financial measures
- Covers sustainable operations in Chapter 7, including discussions of
"green" operations and why they are important for any new operations
manager
- Includes end-of-chapter projects and exercises that help students
apply concepts to real-life situations
- Provides students with ample review opportunities through additional
end-of-chapter features such as review questions, key terms, and
summary points
