The aim of this book is to help enable the use of the technique of
simulation modelling in the organisation. There is an emphasis in the
book on the implementation of the technique in organisations, rather
than a detailed treatment of the mechanics of simulation software
execution or the statistical analysis undertaken during a study. The
focus in this text is on recent changes in the way simulation is used
which have led to its wider use and provide the potential for a
continued growth in use. Chapter 1 provides an overview of the technique
and gives details of where the technique can be applied in the
organisation. Chapter 2 provides evidence of previous and current survey
research showing the use of simulation and the challenges ahead if usage
is to be increased. A particular area of growth in the use of simulation
is in service applications. This has led to an interest in the modelling
of human behaviour in addition to the traditional simulation of material
and information processes. A framework is presented indicating
approaches to the challenge of modelling people in organisations to
provide guidance for simulation practitioners. Chapter 3 examines the
physical and human resources that are necessary to enable a simulation
capability within the organisation.