In a world adapting to continuous change and disruption, delivering a
great employee experience is vital. How can organizations create an
experience that enables their people to thrive; an experience that
unlocks productivity and creates competitive advantage?
Employee Experience by Design is a practical guide for HR
professionals, business leaders and anyone needing to create an employee
experience that empowers people to perform at their best. By setting out
simple steps that any team or organization can follow, it demystifies
EX, and shows how to design an exceptional experience for employees.
Drawing on positive psychology, the book demonstrates what a good
workplace experience means for people. A world away from perks and
benefits, the authors show how to discover what really drives an
excellent EX. They then walk through a user-friendly framework covering
all levels of EX, from organizational culture to people processes and
everyday behaviours.
Employee Experience by Design shows how to build a robust business
case for employee experience and align EX activity with organizational
strategy to demonstrate impact. Readers will also learn how to measure
EX and demonstrate return on investment. Packed with clear and practical
tips, tools, and examples from organizations including ING, Expedia
Group and ADEO, this book is essential reading for anyone looking to
develop a happy, productive, high-performing environment in which people
can excel.
