Using empathy around the workplace.
Empathy is credited as a factor in improved relationships and even
better product development. But while it's easy to say "just put
yourself in someone else's shoes," the reality is that understanding the
motivations and emotions of others often proves elusive.
This book helps you understand what empathy is, why it's important, how
to surmount the hurdles that make you less empathetic--and when too
much empathy is just too much.
This volume includes the work of:
- Daniel Goleman
- Annie McKee
- Adam Waytz
This collection of articles includes "What Is Empathy?" by Daniel
Goleman; "Why Compassion Is a Better Managerial Tactic Than Toughness"
by Emma Seppala; "What Great Listeners Actually Do" by Jack Zenger and
Joseph Folkman; "Empathy Is Key to a Great Meeting" by Annie McKee;
"It's Harder to Empathize with People If You've Been in Their Shoes" by
Rachel Rutton, Mary-Hunter McDonnell, and Loran Nordgren; "Being
Powerful Makes You Less Empathetic" by Lou Solomon; "A Process for
Empathetic Product Design" by Jon Kolko; "How Facebook Uses Empathy to
Keep User Data Safe" by Melissa Luu-Van; "The Limits of Empathy" by Adam
Waytz; and "What the Dalai Lama Taught Daniel Goleman About Emotional
Intelligence" an interview with Daniel Goleman by Andrea Ovans.
How to be human at work. The HBR Emotional Intelligence Series
features smart, essential reading on the human side of professional life
from the pages of Harvard Business Review. Each book in the series
offers proven research showing how our emotions impact our work lives,
practical advice for managing difficult people and situations, and
inspiring essays on what it means to tend to our emotional well-being at
work. Uplifting and practical, these books describe the social skills
that are critical for ambitious professionals to master.
