The volume offers an exploration of methods for analysis of emotion in
negotiation, such as cognitive modeling, discourse analysis, all
testing, subsequent multidimensional scaling, impression rating, and
graph modeling for conflict resolution, reasonable and unreasonable
disagreement.
It covers activities, such as business negotiation, conflict solving,
bargaining, task management meetings, discussions, and elaborates on
different kinds of emotions. Some emotions stimulate negotiation (e.g.
empathy), others -hinder it (e.g. disgust). However, all emotions open a
door to uncertainty in relations and negotiation, which in turn provides
an opportunity.
The volume views language in negotiation not only as a vehicle for
transmission of thought but also as a manifestation of emotion and the
ethical.