Emergency Triage: Telephone Triage and Advice complements the highly
successful Emergency Triage. The algorithms are rooted in the
Manchester Triage System (MTS), which is used in hospitals around the
world and which is acknowledged as an effective means of clinical
prioritisation.
This telephone iteration of a triage system which prioritises millions
of patients each year provides a robust, safe, evidence-based system for
managing the clinical risk in patients who are at a distance from health
care providers. The basic principles that drive the MTS remain, but this
book addresses the specific difficulties of assessment by telephone. The
possible triage outcomes are "face-to-face now", "face-to-face soon" and
"face-to-face later" together with a self-care option. Information and
advice is suggested at every level. The advice ranges from life-saving
interventions, which can be carried out until health care arrives, to
self-care instructions.
Emergency Triage: Telephone Triage and Advice provides all the
necessary information that telephone triage staff must have to hand as
well as including examples of questions to be asked. It will be a
valuable resource for staff working in emergency departments, health
centres and telephone triage organisations. Furthermore hospitals that
are already using Emergency Triage will benefit from being linked with
a telephone triage system that follows the same protocols.
